Kerala telecommunications or BSNL Kerala is a public sector telecommunication company.BSNL Kerala circle is divided into eleven SSAs.Trivandrum SSA,Kollam SSA,Pathanamthitta SSA,Alappuzha SSA,Kottayam SSA,Ernakulam SSA,Thrissur SSA,Palakkad SSA,Malappuram SSA,Kozhikode SSA and Kannur SSA.
BSNL Kerala circle Head office is situtated at PGM Junction in Thiruvananthapuram district .Head of the circle is Chief general Manager .Head of every SSA is Principal General Manager. Present CGM of BSNL Kerala circle is Shri.Premchandra.
BSNL is having 150 years of experience in Telecommunication field.Telephone service was introduced in India on 1881 ,In 1947 Nationalisation of all foreign telecommunication companies done to form the posts,telephone and telegraph.In 1985 Department of telecommunication established .In 1986 VSNL and MTNL formed .In the year 2000 DOT become a corporation called Bharath sanchar nigam limited.
BSNL started its service on wired netwok and now almost all telecommunication services are provided by BSNL.Range of telecom services provided by bsnl in Kerala include : 3G,Wimax,Wireline, CDMA mobile, GSM Mobile, Internet, Broadband, Carrier service, ISDN,MPLS-VPN,VSAT,VoIP services,web hosting,Audio and Video conferencing,web conferencing,IN Services etc.All these services are available in other parts of India from BSNL.
BSNL Kerala is having a state of art telecom training center at Trivandrum district . RTTC Trivandrum offers different training programmes to BSNL officials as well as public .Public can get training in selected courses on payment of nominal fee prescribed by RTTC .
BSNL Kerala started GSM mobile service on 2nd September 2002.BSNL launched DataOne broadband service in January 2005.BSNL Kerala launched latest Innovative wireless technologies 3G and mobile Wimax in Kerala on January 4th 2010 and 27th Feb 2010 respectively.
To improve customer relation ,BSNL Kerala has resheduled working time of many cutomer service centers from 8.00 am to 8.00 PM on working days and 10a.m to 5p.m on holidays.
Now to book new BSNL land line/broadband connection just send a SMS to BSNL .Sales associate from BSNL will visit you at your convinient time for completeing all formalities.For new landline/broadband connections,just send SMS LL For Landline and BB For broadband to 54141 from BSNL mobile.Other mobile subscriber can send SMS to 9400054141.
Landline telephone directory service of BSNL helps people to find their business clients,relatives and other phone numbers easily .No other telecom provider is giving this feature.
Tariff and billing of BSNL services is transparent to its customers.Tarif of almost all BSNL services can be found from BSNL circle websites or from BSNL corporate website.
BSNL Kerala fault booking number is "198".Dial 198 from BSNL landline number or Dial STD code+198 when you dial from BSNL mobile number.
BSNL has provided facility for its customers to report unresolved problems to higher offcials through public grievance cell or public grievance web page .Public grievance cell is available at every circle and SSA head quarters.